What do you do in your day-to-day job?

• oversee the drainage team to ensure smooth operations, including the accuracy of search data and quality control of reports. I actively engage in daily quality checks to maintain high standards.
• monitor the turnaround time for drainage searches, ensuring they meet the required deadlines and align with client expectations.
• address and resolve queries and requests from clients and waterboards in a prompt and efficient manner, ensuring timely responses and effective solutions.
• generate and analyze weekly team performance reports, keeping track of key metrics and identifying areas for improvement.
• conduct regular objective reviews and performance evaluations throughout the year to stay updated on employee development and ensure team alignment with company goals.
• collaborate with the accounting team to approve invoices for manually ordered searches, ensuring accuracy and profitability.
• ensure that new hires and trainees adhere to established training plans and that they receive proper guidance during their onboarding process.
• monitor underperforming team members, developing and implementing improvement plans to help them get back on track.

When did you start?

July 2018

How have you progressed in your role since joining?

I began my journey with the company as full-time typist in the drainage team focusing on generating drainage reports, within a year I was promoted to a senior where I started to take on additional responsibilities such as quality checking reports and training new hires, after that, I advanced to the position of deputy team leader, where I was involved in team coordination and managing daily tasks. Most recently, I became the team leader, overseeing the entire drainage team and ensuring operational efficiency.

Throughout my career progression, I’ve developed a range of skills, from mastering advanced typing techniques to learning how to effectively lead a team. As I moved into leadership positions, I honed my communication and problem-solving skills, enabling me to manage team dynamics and resolve client queries efficiently.

Why do you like working at tmgroup?

I appreciate the work-life balance the company provides, The company understands the importance of flexibility and encourages us to maintain a healthy balance between work and personal life. This approach not only boosts productivity but also contributes to our overall well-being

I also admire the company’s mission to provide high-quality & competitive services to our clients. It’s great also to be part of a company that aims to make a positive impact in the industry.

What do I do outside of work?

Outside of work, I’m really into football. I play in a local amateur league on weekends, which is a fantastic way to stay active and connect with friends. I also enjoy watching football games, especially when my favourite team Liverpool is playing. It’s a great way to relax.

Besides football, I have a strong passion for music. I play Piano and enjoy recording my own music at home.