Experience that you can trust. The combined tm experience across our helpdesk team giving you the support you need when things don't go according to plan.
We have the people, experience and award-winning systems to bring you an efficient property search service you can trust.
We've been developing the way we offer property searches since we gained the first NLIS licence in 2000. One of our early achievements was streamlining the time taken to order a search from 30 minutes down to five.
Property searches are an integral part of tmconvey; along with our insurance and risk management tools they make up the ultimate platform to help you successfully manage your property transactions.
As a responsive service provider, we've introduced many innovations over the years, including our best-in-class mapping and award-winning, time-saving technology. We know you also need experts on hand, so we invest heavily in our staff. When you contact our specialist helpdesk team, we'll do the leg work so it's the only call you'll need to make.
But we know that residential and commercial property transactions are very different and have unique requirements. That's why we have developed versatile services designed to assist you with any property. Learn more below:
If your client uncovers a problem with their property after they've moved in, this can lead to litigation. To protect you and your clients we've developed a sophisticated risk alerts system. We will let you know when our data indicates that you should consider one of the following searches for the property you are dealing with:
Risk alerts are also provided in the form of expiry warnings on Land Registry searches due to expire in the next 7 days for OS1, OS2, K15 and K16.
More than 9 out of every 10 search orders are fulfilled hassle-free. If you do need to call us you can rely on our dedicated property helpdesk team.
With over 93 years' collective experience in supporting our customers, the helpdesk team resolves queries swiftly. For every three calls our helpdesk receives, two are resolved there and then. The rest often just require a simple query with one of our partners to resolve.
"It is reassuring to know that the tm helpdesk are a phone call/e-mail away if we should need any assistance or further information. I would thoroughly recommend tm's services." Claire Humphreys, Charles Coleman LLP
Large scale land and unaddressed properties need intuitive mapping. Plot them quickly and efficiently using our commercial property mapping tool, which includes these helpful features:
Our in-house search hub links to all 348 land charges departments at Local Authorities. Each land charges department works differently which makes independent research time consuming. Using our expert Local Authority team is the efficient choice.
"We're frequently approached by other search companies, but we always tell them that we are happy with tmgroup and don't want to move." Claire Hogarth, R.T. Law Solicitors
Home buyers are often impatient to move into their new homes. We've made sure you have all the information you need in one place to make informed decisions as speedily as possible.
We'll give you accurate turnaround times when you order as well as the ability to set up search templates for easy re-ordering. At tmgroup more than 9 out of 10 orders go through without a hitch, saving you time and hassle.
With tmconvey you can feel safe in the knowledge you are covered by industry-leading quality standards and service.
We take our responsibility as a prominent member of the search community seriously.
We are executive members of CoPSO, the major trade association for the property search industry, which is actively driving forward quality standards within the sector. We're subscribed to the PCCB (Property Codes Compliance Board) Search code and are monitored for compliance to these standards.
We believe that our people set us apart too. We're honoured to be IIP (Investors in People) accredited and are members of ORB (Organisation for Responsible Business).
What information do we collect about you?
We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys and provide feedback.
How will we use the information about you?
We collect information about you to process your order, manage your account and to email you about changes and additions to the existing services we provide, any new services and general marketing about our products and services. We also pass on your personal information to our group of companies so that they may offer you their products and services.
We will not share your information for marketing purposes with companies outside our group.
We would like to send you information about products and services of ours and other companies in our group which may be of interest to you.
You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of our group.
If you no longer wish to be contacted for marketing purpose, please click here or email us at email@example.com.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy
of some or all of your personal information, please email at firstname.lastname@example.org or write to us
at the following address:
Data Officer, TM Group (UK) Ltd, 1200 Delta Business Park, Swindon, Wiltshire, SN5 7XZ.
We may make a small and reasonable charge for this service.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
How to contact us
Introduction from the Managing Director
Slavery and human trafficking remains a hidden blight on our global society. We all have a responsibility to be alert to the risks, however small, in our business and in the wider supply chain. Staff are expected to report concerns, and management are expected to act upon them.
Modern slavery is a criminal offence under the Modern Slavery Act 2015. Modern slavery can occur in various forms, including servitude, forced or compulsory labour and human trafficking, all of which have in common the deprivation of a person’s liberty by another in order to exploit them for personal or commercial gain. This document sets out the policy of tmgroup with the aim of the prevention of opportunities for modern slavery to occur within its businesses or supply chain. This policy’s use of the term ‘modern slavery’ has the meaning given in the Act. As tmgroup has an annual turnover in excess of £36m, we are required by the Modern Slavery Act 2015 to provide a statement of intent to all of our employees and suppliers.
tmgroup comprises of IT (Development, Infrastructure and Service Desk), Operations, Finance, Sales and Marketing and HR.
Our Supply Chains
Our supply chain includes obtaining property searches from Local Authorities and other professional Search providers, outsourced payroll, office stationery providers, IT Vendors, recruitment consultants, site maintenance contractors, cleaning contractors, external storage, kitchen supplies and waste disposal.
Our Policies on Slavery and Human Trafficking
Our Anti-Slavery statement reflects our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chains.
Due Diligence Process on Slavery and Human Trafficking
As part of our initiative to identify and mitigate risk:
Supplier Adherence to our Values
We have zero tolerance to slavery and human trafficking. We expect all those in our supply chain and contractors to comply with our values. The SMT and all managers are responsible for compliance in their respective departments and for their supplier relationships.
To ensure a high level of understanding of the risks of modern slavery and human trafficking in our supply chains and our business, we provide training to relevant members of staff. All Directors have been briefed on the subject.
Our Effectiveness in combatting Slavery and Human Trafficking
We communicate with the next link in the supply chain and monitor their understanding of, and compliance with, our expectations to measure how effective we have been to ensure that slavery and human trafficking is not taking place in any part of our business or supply chains.
This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our group's slavery and human trafficking statement for the current financial year