We have a vision to streamline the property transaction for the benefit of all. We've set ourselves the challenge of making life easier for everybody in the property chain. We do this through our innovation and experience, by employing great people and by listening to you, the customer.
tmgroup's innovative solutions enable simplification and automation; they manage risk and make the process more straightforward for you. Our service is about getting you up to speed, minimising disruption and resolving issues quickly.
That's why we promise: We make time for you.
We believe a property transaction should be easier, quicker and safer. Our mission is to change the way a property transaction is managed by providing services to multiple stakeholders – including the consumer – that enable collaboration and create efficiencies.
We lead the market in the provision of innovative online solutions to customers at every stage of the property transaction, helping them access information, take control, manage risk and increase efficiency.
Our systems save time; they make life easier and processes more efficient. That way you can focus your energy, feel in control and service your client better.
Our edge comes from our togetherness. As a team, we support one another as passionately as we support you. We are receptive and responsive: we listen to each other and to the needs of our customers. In this way we create services that support you, empower you, save you time and allow you to concentrate on what matters most to you.
Our people truly care about making the property transaction as efficient and easy as possible. Learn more about the teams that make time for you.
Martyn is tmgroup’s Customer Support Manager and is responsible for the overall team performance for the residential helpdesk. In his spare time, he enjoys watching rugby, football and cricket. His three children take up the vast majority of his time with swimming, horse riding and days out together.
Tim is a Customer Support Team Leader for the tm Helpdesk with experience on both the residential and the commercial teams. Tim is a long suffering Newcastle United fan and enjoys cheese rolling and amateur tree surgery at weekends.
Laura works as a Customer Support Team Leader after several years in the Customer service industry. Laura enjoys spending time with her family and dogs and is a keen swimmer, going to the pool or sailing club as often as she can. She loves to cook and is currently working on improving her baking skills.
Kevin joined tm in 2004. He is an Operations Support Team Leader and is responsible for the Post and Processing teams, ensuring searches are processed and results are uploaded. Away from work, Kevin enjoys cooking, listening to music and going on the occasional shopping trip!
Genia has been with tm since 2012 and is Operations Support Team Leader. This includes looking after the support team, managing supplier performance and dealing with finance queries. Outside work she enjoys spending time with her family, watching football and walking her dogs Cleo and Minnie.
Claire has worked in various roles within the operations area. Currently she is a Residential Team Leader. Outside of work Claire enjoys theatre, travel and attending festivals.
Jenny has been with tm since 2003 and now works mainly with Commercial Clients. Jenny enjoys watching football, especially Swindon Town football club. She also likes travelling, wine and Kit-Kats.
Philippa is a Customer Support Advisor on the Helpdesk team. She provides a customer interface for residential and business clients, helping to deal with any queries which may occur. Philippa spends her spare time with her family and is a keen gardener.
Laura is a Senior Customer Support Advisor with 9 and a half years of tm experience. Her primary role on a daily basis is to support the residential team and occasionally talk to the Reseller and commercial clients as well. Outside of work, Laura likes to spend time with her fiancé and two children, they enjoy watching films together and listening to music.
Ben deals with all aspects of business support: residential, commercial and B2B. Primarily he deals with the B2B clients. His outside interests include reading, music, TV and films.
Rachael is a Senior Customer Support Advisor and her role involves assisting clients with queries and helping them with using the website. In her spare time, Rachael enjoys going to the gym, taking her dogs walking, shopping and eating out.
Kerry is a Customer Support Advisor at tmgroup, her day to day role involves maintaining strong relationships with clients and suppliers and ensuring the highest level of customer support is given. Outside of work, Kerry enjoys being outdoors with her family, finding adventures and creating games.
Gary is a Customer Support Advisor and his role on a daily basis includes answering client’s queries over the phone and via email. He has recently taken up running in his spare time and runs 5k around 5 times a week. In addition to this, Gary enjoys going to sporting events across the UK and watching films.
Nigel looks after tm's portfolio, reseller and tmconnect clients. Nigel is proud to have been with tm for more than 7 years now. Outside of work, most of Nigel's time is spent running around after his young daughter and enjoying quality time with his wife.
Louise is Premium Services Team Leader and her daily role involves running the Premium Service team and managing tmgroup’s clients who are on Premium terms and conditions, ensuring a Premium service is delivered at all times. Outside of work, Louise likes to spend time with her partner, two children, family and friends. She also loves watching tv series box sets, improving and decorating her home, going out for dinner and drinking a good cocktail.
Hayley is a Senior Customer Support Advisor on the Premium Service team and her day to day role involves delivering a Premium Service to tmgroup’s clients that are on Premium terms and conditions. Outside of work, Hayley enjoys spending time with her family, friends and Frenchie ‘Gigi’. In addition to this, Hayley has recently purchased her first home, so most of her weekends are currently spent renovating.
Josh is a Senior Customer Support Advisor on the Premium Service team and his role involves delivering a Premium Service to tmgroup’s clients that are on Premium terms and conditions. Josh enjoys spending time with his family and friends and has a keen interest in football, following Swindon Town up and down the country. He has recently started going to the gym and likes watching old school British TV programmes.
Since joining tm in 2002 to manage tm's IT systems, Paul has been instrumental in creating robust and efficient services that are used by many property professionals today. Paul's tenacity and drive in his role as Managing Director has seen him establish tmgroup as a leading supplier of searches to the industry. Married with 2 daughters and a keen sailor, Paul has regularly involved tm in the IT industry's Silicon Cup Sailing regatta where his natural competitiveness has enthused both colleagues and business partners to take part in the challenge.
Having joined tmgroup in 2015, Tony is Chief Financial Officer and manages the finance team, helping to shape and guide the business strategy. Away from the office, he likes finding as much time as possible for his three big passions: family, food and sport.
Mark recently joined as Chief Technology Officer and brings to tmgroup a wealth of experience in Technology leadership in digital information and transaction businesses, responsible for leading the successful execution and delivery of the product strategy. Away from work, Mark spends his weekend being a taxi service for his three children and sometimes even has chance to fit in some sporting activities.
Isi joined tmgroup in 2015 and as Technical Director, manages the IT team, being responsible for the successful planning, design and delivery of software projects by working closely with all the stakeholders. Outside of work, Isi's main hobbies are programming & researching new technologies. But when on holiday with his wife and daughter, usually visiting sunny places, he likes to try improving his "rather limited" photography skills.
Simon joined tmgroup in 2016 as Sales Director for tmconvey. This involves leading tm’s sales team to achieve ambitious growth targets, developing relationships specifically within the property market and overseeing key relationships with customers and strategic partners. In his spare time Simon recently renovated his house, enjoys walking his two Labradors and spending time with his family.
Jane has worked for tm since 2003, originally joining the company as a Regional Training Manager before progressing to the role of Operations Director. Jane is now Business Services Director, looking after our network of industry partners and the delivery of business projects. Jane spends most of her free time running after her two young sons, but does find time for the occasional shopping trip or a quiet half hour to read a good book.
Paul is tmgroup’s Operations Director and is responsible for the leadership and delivery of client services within Operations. Away from work, Paul is an avid golf player at Manor House Golf Club and also enjoys walking his two dogs.
Michael runs tm's Scottish brand; Property Searches Scotland. He joined the business in mid-2012 and, together with a skilled team of experienced property search agents, has delivered a successful business with a market share exceeding 20%. In his spare time Michael enjoys hillwalking and running and is a regular marathon runner, most recently in Valencia where his claims of the hilly route affecting his time are being questioned.
Having worked in the tm sales team since 2002, Jon now heads up tmconnect - a sophisticated, user friendly system that facilitates property collaboration. Living in Aylesbury with his wife and two daughters, Jon is a volunteer swimming coach and takes an active role in the management of his local club. When spare time allows he participates in triathlons.
Nick joined tmgroup in November 2014 and has over 28 years of experience in the property market and is well known in the industry. He has an enviable knowledge of the marketplace and is keen to build relationships with businesses of all sizes. In his role as National Sales Manager, Nick has been instrumental in the progress of the Business Development and Account Management proposition. He is responsible for managing the field based team, is passionate about providing excellent customer service and focused on driving market intelligence to achieve growth. In his spare time, Nick is a keen sportsman, more watching than participating these days, and has a season ticket at Stoke City. Other passions include travel, food and music.
Jamie joined tmgroup in March 2015 as a Business Development Manager, but was promoted to the role of Key Account Manager after just 12 months. Now Senior Key Account Manager, with a decade of experience in the property market, Jamie calls upon a wealth of knowledge and expertise, working closely with our existing portfolio of clients to bring them market-leading online property and conveyancing solutions. He has a keen interest in travelling, however these days most of his spare time is enjoyed with his wife and young daughters.
Nicola joined tm in July 2013 as a Business Development Manager & has been promoted to the role of Key Account Manager, working with legal firms based across the country. With many years of working within the industry, Nicola has an extremely consultative approach and works closely with her existing portfolio of clients. With a primary focus on service performance and delivering the right solutions to her clients. Outside of her tm life, she loves dancing of all types, enjoys a spot of singing, & she loves spending time with her family & friends.
With extensive experience in the property search business, Charlotte joined tmgroup in January 2017 as a Key Account Manager. Her role focuses on large commercial firms and the Legal 100, predominantly in London and across the South East. In all weathers, you can guarantee she'll be donning her Lycra in either open water triathlons or endurance sportives. In her down time, Charlotte very much enjoys dog walks in pursuit of a good country pub.
Clare joined tm in December 2016 as Business Development Manager, responsible for the South East. Clare has a wealth of experience in the property industry with a career spanning over 25 years, including estate agency, account management and training. She is married, lives in Oxfordshire and has three sons, of which two are in the music business. Clare loves socialising and is at her happiest when at a good party, surrounded by her family and friends. Her other passions include travel, reading and keeping fit.
Gary has always been passionate about property and this sparked a career in the industry spanning more than 25 years. He built up his experience by working with estate agents, house-builders and land acquisition firms, and enjoyed learning the art of finding, buying, developing and selling property. Having joined tmgroup in August 2017 as a Business Development Manager, Gary now uses his expertise to assist law firms in business growth, particularly in land and development. In his spare time, Gary enjoys cooking, walking, swimming and meditation.
Wendy joined tmgroup in July 2017 and works with clients helping them to achieve growth, create efficiencies and improve business delivery. She has over 28 years of experience in business development, with extensive skills and expertise in new business generation, marketing, managing and building client relationships, she has a sustained record of achievement in delivering profitable growth. In her spare time, Wendy can either be found treading the boards or directing musical theatre, she has collaborated on a number of semi-professional productions and has performed and directed at the RSC. She also sings with a choir and enjoys spending time on her allotment.
Anneliese has worked for tm since 2003 and is currently the Senior Account Manager covering Wales and the West Midlands. In her spare time, Anneliese enjoys horse riding and dancing.
Alex has worked for tm since 2004, originally joining as a Regional Training Executive. Her current role is that of Account Manager, responsible for account managing existing clients and supporting new clients. In her spare time, Alex does trip planning for people visiting Florida, in particular Disney and the other parks in Orlando, and provides information for travel forums. She is a budding chef and would like to be on Masterchef one day.
Sam is a highly motivated dedicated professional combining over 20 years’ experience in account management and new business development. She is known for developing trusting relationships, has a friendly, consultative and personable approach to account management and a natural flair for developing long-term mutually beneficial relationships. Sam joined tmgroup in September 2017 and her main aim is to focus on delivering exceptional customer service by working closely with law firms to develop long-term partnerships whilst helping them to understand the ever changing environment in which they do business.
Amanda joined tmgroup in January 2016 bringing with her a host of experience within the property industry. Amanda is based in the South East and works closely with our partner law firms supporting and developing their businesses and ensuring their ‘tm experience’ is the best it can be. For fun Amanda loves anything equestrian – particularly dressage and rides several times a week, and loves spending time with her Jack Russell, Polly. Amanda is a keen supporter of her local Rugby club girls’ team and is social secretary to the club.
Sarah has worked for tm since 2005. Recruited as a trainer, she is currently Account Manager for the South West. Her responsibilities include the management of existing customer relationships as well as training new clients within the region. Sarah has two grown up children and an overweight diabetic cat.
Toni joined tm in 2016 and is an Account Manager in tmconvey. This involves supporting existing clients and managing relationships with customers. In Toni’s free time she enjoys socialising with friends and exercising.
Jane has worked at tmgroup since 2005. Originally joining tmgroup as a trainer she is now Client Success Manager looking after firms in East Anglia and London. Prior to joining tmgroup she had worked in the Legal sector for eleven years. Jane lives with her husband and two cats, and in her spare time she enjoys going to the cinema, keeping fit at the gym and cycling.
Leanne has been with tm since 2006 and now has the role of Internal Account Manager where her main responsibility is to look after existing customers. Initially she worked within the Helpdesk Team before gaining experience with other departments including Operations and New Business Development. Leanne has NVQ level 2 and 3 in both Customer Service and Business Administration as well as an A Level in Law. Leanne is a keen Martial Artist holding a 3rd Dan in Tae Kwon Do and is an enthusiastic equestrian person.
Amy is an Internal Account Manager at tmgroup, however previously held the position of Senior Customer Support Advisor for 3 years. Her day to day role involves supporting her existing clients, ensuring they are happy with the service provided at tmgroup and keeping them up to date with any new products and changes in the industry. Outside of work, Amy enjoys spending time with family and friends and has a keen interest in volunteering. Amy has recently travelled to Kenya to support young disadvantaged children and their communities.
Adrian joined tmgroup in 2005 and as DBA Team Lead, manages the team of DBA’s and SQL Developers. He is responsible for all of the database and data warehouse systems, this includes designing data models, performance tuning, maintaining the database infrastructure and providing business intelligence to the business. Outside of work, Adrian’s main hobbies are photography and Lego. He has been lucky enough to travel the world photographing wildlife, he is especially keen on taking pictures of whales.
Russel manages the team responsible for the delivery of location services to internal and external customers. Russel, is in essence, all things related to maps and addressing in the solutions tmgroup delivers. Outside of work, Russel’s diversions include his children, walking, cycling, photography and other outdoor pursuits.
Nerea joined tmgroup in 2016 and currently works as a Development Team Lead for one of the core .NET teams. Her main responsibility is to ensure that top quality software is delivered on time and budget by liaising with Product Delivery Managers and Project Sponsors. Outside of work, Nerea enjoys spending time with her family, being creative, travelling to new places and staying active as much as possible.
Jemin joined tmgroup in 2011 and currently works as a Development Ops Lead. This involves managing a team focusing on core tm products, integrations and ensuring that all the applications are running smoothly. He is a food enthusiast who loves to try out cuisines from around the world and sometimes experiments in cooking. He also likes listening to podcasts, DIY and is currently preparing for the arrival of his baby.
Chris started working with tmgroup as a Consultant in 2012, and joined the family officially in 2014. He currently manages four development teams working across the tm suite of software. A coder at heart, Chris likes to unwind after a hard day by spending his evenings doing a little leisurely programming.
Rhys has been with tmgroup since 2001 and holds the role of Development Team Lead and UX Principal. Over the years Rhys has contributed to most of tm’s web applications past and present and is currently responsible for the user experience of tm’s newest services. In his free time he enjoys mountain biking, computer games and spending time with his family.
Gary joined tmgroup in 2012 as a Project Manager in the IT team being responsible for the management and delivery of software projects, working closely with the projects stakeholders. Outside of work, Gary likes to spend his time (weather permitting) cycling with his wife or lugging a camera around looking for that shot worthy enough to submit to the Countryfile calendar competition.
Sally joined tmgroup in 2013 as a Business and System Analyst in the IT department. Her main responsibilities are to gather requirements from all stakeholders, communicate these with the development team and manage the delivery of the solution. Outside of work Sally tries to keep active by attending the gym and going on long walks. She also likes travelling, particularly to warm sunny climates, and spending time with her family.
Ian is a Product Delivery Manager and manages the delivery of business projects, breaking down the high-level requirements into deliverable feature sets, creating delivery plans, co-ordinating development teams and reporting to the Senior Management Team and wider business. Ian enjoys spending his spare time with his family, walking, cycling and DIY.
Gomathi joined tmgroup in 2015 as a QA Analyst and has been promoted to the role of Principal QA Analyst. Her main role is to ensure quality of the software tmgroup delivers and to oversee all aspects of quality assurance including establishing metrics, developing new tools and processes to ensure quality goals are met whilst adhering to defined timelines and accommodating changing requirements in an Agile environment. Outside of work, Gomathi loves travelling, cycling with her son and spending quality time with family and friends.
We are always on the lookout for talented and passionate people to join our team. If you are interested in working with us, get in touch. Email us at firstname.lastname@example.org with a covering letter explaining the specific roles you are interested in and attach an up-to-date cv.
This regularly-updated page is dedicated to our customers and search suppliers who've taken the time to personally thank individual members of the tmgroup team for their support.
"Thanks for all your help on this one, excellent service"
Compliment to Bethany Allen, Customer Support Advisor
"Many thanks for all your effort."
Compliment to Laura Howard, Senior Customer Support Advisor, Support
"Thank you so much Laura. As always, you are such a help to us!"
Compliment to Laura Jaques, Team Leader
We harness innovation to simplify the handling of property transactions for our clients. We continue to invest extensively in IT development so that we can bring you market-leading solutions. This ensures you receive excellent service with real value. We have developed online services that join up over 400 data suppliers and gives you access to all the information you need in one secure system. For example:
In response to the need for an improved property transaction we have developed our collaboration services. These allow all parties involved in the home buying and selling process to share information in a transparent and secure environment.
We understand the need to provide conveyancers with a better process for converting new business so we have created the Quote Conversion Tool. Its simple step-by-step process saves you time on the phone and helps you follow up and track new business opportunities more effectively.
We're proud to work closely with leading experts and partners to ensure you have access to the widest range of quality products and services.
What information do we collect about you?
We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys and provide feedback.
How will we use the information about you?
We collect information about you to process your order, manage your account and to email you about changes and additions to the existing services we provide, any new services and general marketing about our products and services. We also pass on your personal information to our group of companies so that they may offer you their products and services.
We will not share your information for marketing purposes with companies outside our group.
We would like to send you information about products and services of ours and other companies in our group which may be of interest to you.
You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of our group.
If you no longer wish to be contacted for marketing purpose, please click here or email us at email@example.com.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy
of some or all of your personal information, please email at firstname.lastname@example.org or write to us
at the following address:
Data Officer, TM Group (UK) Ltd, 1200 Delta Business Park, Swindon, Wiltshire, SN5 7XZ.
We may make a small and reasonable charge for this service.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
How to contact us
Introduction from the Managing Director
Slavery and human trafficking remains a hidden blight on our global society. We all have a responsibility to be alert to the risks, however small, in our business and in the wider supply chain. Staff are expected to report concerns, and management are expected to act upon them.
Modern slavery is a criminal offence under the Modern Slavery Act 2015. Modern slavery can occur in various forms, including servitude, forced or compulsory labour and human trafficking, all of which have in common the deprivation of a person’s liberty by another in order to exploit them for personal or commercial gain. This document sets out the policy of tmgroup with the aim of the prevention of opportunities for modern slavery to occur within its businesses or supply chain. This policy’s use of the term ‘modern slavery’ has the meaning given in the Act. As tmgroup has an annual turnover in excess of £36m, we are required by the Modern Slavery Act 2015 to provide a statement of intent to all of our employees and suppliers.
tmgroup comprises of IT (Development, Infrastructure and Service Desk), Operations, Finance, Sales and Marketing and HR.
Our Supply Chains
Our supply chain includes obtaining property searches from Local Authorities and other professional Search providers, outsourced payroll, office stationery providers, IT Vendors, recruitment consultants, site maintenance contractors, cleaning contractors, external storage, kitchen supplies and waste disposal.
Our Policies on Slavery and Human Trafficking
Our Anti-Slavery statement reflects our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chains.
Due Diligence Process on Slavery and Human Trafficking
As part of our initiative to identify and mitigate risk:
Supplier Adherence to our Values
We have zero tolerance to slavery and human trafficking. We expect all those in our supply chain and contractors to comply with our values. The SMT and all managers are responsible for compliance in their respective departments and for their supplier relationships.
To ensure a high level of understanding of the risks of modern slavery and human trafficking in our supply chains and our business, we provide training to relevant members of staff. All Directors have been briefed on the subject.
Our Effectiveness in combatting Slavery and Human Trafficking
We communicate with the next link in the supply chain and monitor their understanding of, and compliance with, our expectations to measure how effective we have been to ensure that slavery and human trafficking is not taking place in any part of our business or supply chains.
This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our group's slavery and human trafficking statement for the current financial year