We have a vision to streamline the property transaction for the benefit of all. We've set ourselves the challenge of making life easier for everybody in the property chain. We do this through our innovation and experience, by employing great people and by listening to you, the customer.
tmgroup's innovative solutions enable simplification and automation; they manage risk and make the process more straightforward for you. Our service is about getting you up to speed, minimising disruption and resolving issues quickly.
That's why we promise: We make time for you.
We believe a property transaction should be easier, quicker and safer. Our mission is to change the way a property transaction is managed by providing services to multiple stakeholders – including the consumer – that enable collaboration and create efficiencies.
We lead the market in the provision of innovative online solutions to customers at every stage of the property transaction, helping them access information, take control, manage risk and increase efficiency.
Our systems save time; they make life easier and processes more efficient. That way you can focus your energy, feel in control and service your client better.
Our edge comes from our togetherness. As a team, we support one another as passionately as we support you. We are receptive and responsive: we listen to each other and to the needs of our customers. In this way we create services that support you, empower you, save you time and allow you to concentrate on what matters most to you.
Our people truly care about making the property transaction as efficient and easy as possible. Learn more about the teams that make time for you.
Martyn is tmgroup’s Customer Support Manager and is responsible for the overall team performance for the residential helpdesk. In his spare time, he enjoys watching rugby, football and cricket. His three children take up the vast majority of his time with swimming, horse riding and days out together.
Genia has been with tm since 2012 and is tmgroup’s Operations Support Manager. This includes looking after the support team, managing supplier performance and dealing with finance queries. Outside work she enjoys spending time with her family, watching football and walking her dogs Cleo and Minnie.
Kate is tmgroup’s Supplier Manager. Her day to day role involves engaging with suppliers to ensure we receive the best service possible for our customers. Outside of work Kate enjoys spending time with her family, going to the theatre and gardening.
Tim is a Customer Support Team Leader for the tm Helpdesk with experience on both the residential and the commercial teams. Tim is a long suffering Newcastle United fan and enjoys cheese rolling and amateur tree surgery at weekends.
Laura works as a Customer Support Team Leader after several years in the Customer service industry. Laura enjoys spending time with her family and dogs and is a keen swimmer, going to the pool or sailing club as often as she can. She loves to cook and is currently working on improving her baking skills.
Claire has worked in various roles within the operations area. Currently she is a Residential Team Leader. Outside of work Claire enjoys theatre, travel and attending festivals.
Jenny has been with tm since 2003 and now works mainly with Commercial Clients. Jenny enjoys watching football, especially Swindon Town football club. She also likes travelling, wine and Kit-Kats.
Laura is a Senior Customer Support Advisor with 9 and a half years of tm experience. Her primary role on a daily basis is to support the residential team and occasionally talk to the Reseller and commercial clients as well. Outside of work, Laura likes to spend time with her fiancé and two children, they enjoy watching films together and listening to music.
Ben deals with all aspects of business support: residential, commercial and B2B. Primarily he deals with the B2B clients. His outside interests include reading, music, TV and films.
Jenny is a Senior Customer Support Advisor and helps assist clients on a day to day basis with the website and any queries they may have. Outside of work Jenny enjoys taking her children out for the day on mini adventures.
Kerry is a Customer Support Advisor at tmgroup, her day to day role involves maintaining strong relationships with clients and suppliers and ensuring the highest level of customer support is given. Outside of work, Kerry enjoys being outdoors with her family, finding adventures and creating games.
Hayley is a Customer Support Advisor and her day to day role involves ensuring that queries are investigated before being sent to the client and ensuring that excellent service is provided. In her spare time Hayley enjoys having friends round to hers, playing videogames, reading and watching movies.
Megan is a Customer Support Advisor and her day to day role is to look after clients by answering and solving their queries and always providing the best customer service. Outside of work Megan likes to go out for dinner, watch box sets with her partner and go on lots of holidays.
Hannah is a Customer Support Advisor at tmgroup and her daily role involves answering client calls and queries. In her spare time, Hannah enjoys spending time with her family, going out with friends and having a few cocktails.
Alana is a Customer Service Advisor at tmgroup and her day to day role includes assisting clients with ordering searches through the tmgroup website and investigating any queries that arise to find a quick, positive resolution for the client. During her spare time Alana likes to spend time with her family, take long walks, read and watch films.
Nigel looks after tm's portfolio, reseller and tmconnect clients. Nigel is proud to have been with tm for more than 7 years now. Outside of work, most of Nigel's time is spent running around after his young daughter and enjoying quality time with his wife.
Louise is Premium Services Team Leader and her daily role involves running the Premium Service team and managing tmgroup’s clients who are on Premium terms and conditions, ensuring a Premium service is delivered at all times. Outside of work, Louise likes to spend time with her partner, two children, family and friends. She also loves watching tv series box sets, improving and decorating her home, going out for dinner and drinking a good cocktail.
Josh is a Senior Customer Support Advisor on the Premium Service team and his role involves delivering a Premium Service to tmgroup’s clients that are on Premium terms and conditions. Josh enjoys spending time with his family and friends and has a keen interest in football, following Swindon Town up and down the country. He has recently started going to the gym and likes watching old school British TV programmes.
Joe joined the business in early 2018 having spent over 20-years delivering technology and managed service solutions to the financial and legal services communities. He now leads the tm business in seeking to develop new technology solutions to meet the ever changing needs of the UK property market. Whilst retaining a keen interest in sport and current affairs, outside of work Joe spends most of his time these days with his wife and three young children at home in Bedfordshire.
Having studied engineering at Brunel University, Paul has over 25 years’ experience of implementing large scale IT platforms. Since joining tm in 2002, Paul has been instrumental in creating robust and efficient services that are used by many property professionals today. Paul's tenacity and drive in his role as Managing Director for the past 7 years has seen him establish tmgroup as a leading supplier of searches to the industry. More recently in the role of COO, Paul has been extending tm’s offering to include the MIO product which aims to build a shared digital view of the property chain and enables the consumer and estate agent to see exactly what is going on with their property transaction. Married with 2 daughters and a keen sailor, Paul has regularly involved tm in the IT industry's Silicon Cup Sailing regatta where his natural competitiveness has enthused both colleagues and business partners to take part in the challenge.
Emma joined tmgroup in 2018 after a decade working in Insurance Broking as a Business Development Director. In that role, Emma specialised in advising property consultants and conveyancing firms on insurance and risk management, working closely with RICS, the Society of Licensed Conveyancers and the Conveyancing Association. Emma brings her in depth understanding of the operating environment for property professionals to lead tmgroup’s sales, marketing and product development teams to ensure the solutions we provide meet our clients requirements now and in the future. Outside of work, Emma loves travel, photography, and interior design.
Having joined tmgroup in 2015, Tony is Chief Financial Officer and manages the finance team, helping to shape and guide the business strategy. Away from the office, he likes finding as much time as possible for his three big passions: family, food and sport.
Mark recently joined as Chief Technology Officer and brings to tmgroup a wealth of experience in Technology leadership in digital information and transaction businesses, responsible for leading the successful execution and delivery of the product strategy. Away from work, Mark spends his weekend being a taxi service for his three children and sometimes even has chance to fit in some sporting activities.
Isi joined tmgroup in 2015 and as Technical Director, manages the IT team, being responsible for the successful planning, design and delivery of software projects by working closely with all the stakeholders. Outside of work, Isi's main hobbies are programming & researching new technologies. But when on holiday with his wife and daughter, usually visiting sunny places, he likes to try improving his "rather limited" photography skills.
Jane has worked for tm since 2003, originally joining the company as a Regional Training Manager before progressing to the role of Operations Director. Jane is now Customer Experience Director, focussing on the overall customer experience tmgroup delivers. Jane spends most of her free time running after her two young sons, but does find time for the occasional shopping trip or a quiet half hour to read a good book.
Michael runs tm's Scottish brand; Property Searches Scotland. He joined the business in mid-2012 and, together with a skilled team of experienced property search agents, has delivered a successful business with a market share exceeding 20%. In his spare time Michael enjoys hillwalking and running and is a regular marathon runner, most recently in Valencia where his claims of the hilly route affecting his time are being questioned.
Building on over 16 years’ experience with tmgroup, Jon Horton is pleased to take a lead role in the next chapter of the journey for tmgroup with the launch of mio; a sales progression and communication tool created by property experts for property experts. Living in Aylesbury with his wife and two daughters, Jon is a volunteer swimming coach and takes an active role in the management of his local club. When spare time allows he participates in triathlons.
Driven and passionate, Craig brings a strong track record of sales success and in-depth knowledge of legacy of business process automation to his role as Product Director – tmconnect. He lives in Northampton with his wife, 3 daughters, 2 cats and a dog – and in his spare time enjoys playing golf, walking, tending to his allotment and supporting Manchester United.
Bobby joined the business in summer 2018, having previously worked for 16 years delivering technology service solutions to the financial market. He is now responsible for shaping and delivering the tmconvey solutions as the Product Manager. Married with two young sons, he enjoys eating Italian food and travel.
Nick joined tmgroup in November 2014 and has over 28 years of experience in the property market and is well known in the industry. He has an enviable knowledge of the marketplace and is keen to build relationships with businesses of all sizes. In his role as National Sales Manager, Nick has been instrumental in the progress of the Business Development and Account Management proposition. He is responsible for managing the field based team, is passionate about providing excellent customer service and focused on driving market intelligence to achieve growth. In his spare time, Nick is a keen sportsman, more watching than participating these days, and has a season ticket at Stoke City. Other passions include travel, food and music.
Jamie joined tmgroup in March 2015 as a Business Development Manager, but was promoted to the role of Key Account Manager after just 12 months. Now Senior Key Account Manager, with a decade of experience in the property market, Jamie calls upon a wealth of knowledge and expertise, working closely with our existing portfolio of clients to bring them market-leading online property and conveyancing solutions. He has a keen interest in travelling, however these days most of his spare time is enjoyed with his wife and young daughters.
Nicola joined tm in July 2013 as a Business Development Manager & has been promoted to the role of Key Account Manager, working with legal firms based across the country. With many years of working within the industry, Nicola has an extremely consultative approach and works closely with her existing portfolio of clients. With a primary focus on service performance and delivering the right solutions to her clients. Outside of her tm life, she loves dancing of all types, enjoys a spot of singing, & she loves spending time with her family & friends.
With extensive experience in the property search business, Charlotte joined tmgroup in January 2017 as a Key Account Manager. Her role focuses on large commercial firms and the Legal 100, predominantly in London and across the South East. In all weathers, you can guarantee she'll be donning her Lycra in either open water triathlons or endurance sportives. In her down time, Charlotte very much enjoys dog walks in pursuit of a good country pub.
Clare joined tm in December 2016 as Business Development Manager, responsible for the South East. Clare has a wealth of experience in the property industry with a career spanning over 25 years, including estate agency, account management and training. She is married, lives in Oxfordshire and has three sons, of which two are in the music business. Clare loves socialising and is at her happiest when at a good party, surrounded by her family and friends. Her other passions include travel, reading and keeping fit.
Lee joined tmgroup in June 2018 as Business Development Manager in the North West. His role involves speaking to legal professionals, getting to know their business and helping to streamline their procedures. Most of Lee’s spare time is taken up with this 7 month old daughter, however he also enjoys spending time outdoors, either fishing, walking or cycling.
Joel joined tmgroup in September 2018 as Business Development Manager in the South West. His role involves working with legal professionals to identify ways to streamline their conveyancing processes and helping law firms to grow. Outside work Joel is a sport fanatic and spends a lot of time in Manchester following his beloved Manchester United, he also enjoys going out for dinner and socialising with friends.
Alex has worked for tm since 2004, originally joining as a Regional Training Executive. Her current role is that of Account Manager, responsible for account managing existing clients and supporting new clients. In her spare time, Alex does trip planning for people visiting Florida, in particular Disney and the other parks in Orlando, and provides information for travel forums. She is a budding chef and would like to be on Masterchef one day.
Sam is a highly motivated dedicated professional combining over 20 years’ experience in account management and new business development. She is known for developing trusting relationships, has a friendly, consultative and personable approach to account management and a natural flair for developing long-term mutually beneficial relationships. Sam joined tmgroup in September 2017 and her main aim is to focus on delivering exceptional customer service by working closely with law firms to develop long-term partnerships whilst helping them to understand the ever changing environment in which they do business.
Amanda joined tmgroup in January 2016 bringing with her a host of experience within the property industry. Amanda is based in the South East and works closely with our partner law firms supporting and developing their businesses and ensuring their ‘tm experience’ is the best it can be. For fun Amanda loves anything equestrian – particularly dressage and rides several times a week, and loves spending time with her Jack Russell, Polly. Amanda is a keen supporter of her local Rugby club girls’ team and is social secretary to the club.
Joe joined tmgroup in early 2018 as an Account Manager. His role is to understand our clients business and build strategic partnerships helping them to create efficiencies. Joe’s spare time is spent cooking for family and friends and going on city breaks – especially to Italy where he spent his honeymoon.
Jane has worked at tmgroup since 2005. Originally joining tmgroup as a trainer she is now Client Success Manager looking after firms in East Anglia and London. Prior to joining tmgroup she had worked in the Legal sector for eleven years. Jane lives with her husband and two cats, and in her spare time she enjoys going to the cinema, keeping fit at the gym and cycling.
Adrian joined tmgroup in 2005 and as DBA Team Lead, manages the team of DBA’s and SQL Developers. He is responsible for all of the database and data warehouse systems, this includes designing data models, performance tuning, maintaining the database infrastructure and providing business intelligence to the business. Outside of work, Adrian’s main hobbies are photography and Lego. He has been lucky enough to travel the world photographing wildlife, he is especially keen on taking pictures of whales.
Russel manages the team responsible for the delivery of location services to internal and external customers. Russel, is in essence, all things related to maps and addressing in the solutions tmgroup delivers. Outside of work, Russel’s diversions include his children, walking, cycling, photography and other outdoor pursuits.
Chris started working with tmgroup as a Consultant in 2012, and joined the family officially in 2014. He currently manages four development teams working across the tm suite of software. A coder at heart, Chris likes to unwind after a hard day by spending his evenings doing a little leisurely programming.
Nerea joined tmgroup in 2016 and currently works as a Development Team Lead for one of the core .NET teams. Her main responsibility is to ensure that top quality software is delivered on time and budget by liaising with Product Delivery Managers and Project Sponsors. Outside of work, Nerea enjoys spending time with her family, being creative, travelling to new places and staying active as much as possible.
Rhys has been with tmgroup since 2001 and holds the role of Development Team Lead and UX Principal. Over the years Rhys has contributed to most of tm’s web applications past and present and is currently responsible for the user experience of tm’s newest services. In his free time he enjoys mountain biking, computer games and spending time with his family.
Gary joined tmgroup in 2012 as a Project Manager in the IT team being responsible for the management and delivery of software projects, working closely with the projects stakeholders. Outside of work, Gary likes to spend his time (weather permitting) cycling with his wife or lugging a camera around looking for that shot worthy enough to submit to the Countryfile calendar competition.
Shaun recently joined as Systems Integration Project Manager. He has over 15 years’ experience working within software development and brings with him a wealth of experience of system integrations across a number of industry sectors. He is responsible for managing system integrations between TM solutions and our customers case management systems. Outside of work, Shaun enjoys spend time with his family, walking, cycling and traveling the world.
We are always on the lookout for talented and passionate people to join our team. If you are interested in working with us, get in touch. Email us at email@example.com with a covering letter explaining the specific roles you are interested in and attach an up-to-date cv.
This regularly-updated page is dedicated to our customers and search suppliers who've taken the time to personally thank individual members of the tmgroup team for their support.
"Thanks for all your help on this one, excellent service"
Compliment to Bethany Allen, Customer Support Advisor
"Many thanks for all your effort."
Compliment to Laura Howard, Senior Customer Support Advisor, Support
"Thank you so much Laura. As always, you are such a help to us!"
Compliment to Laura Jaques, Team Leader
We harness innovation to simplify the handling of property transactions for our clients. We continue to invest extensively in IT development so that we can bring you market-leading solutions. This ensures you receive excellent service with real value. We have developed online services that join up over 400 data suppliers and gives you access to all the information you need in one secure system. For example:
In response to the need for an improved property transaction we have developed our collaboration services. These allow all parties involved in the home buying and selling process to share information in a transparent and secure environment.
We understand the need to provide conveyancers with a better process for converting new business so we have created the Quote Conversion Tool. Its simple step-by-step process saves you time on the phone and helps you follow up and track new business opportunities more effectively.
ISO 27001 is the international standard which is recognised globally for managing risks to the security of information an organisation holds. Certification to ISO 27001 gives peace of mind and confidence to all of our customers that we are managing the security of your data properly.
Microsoft have awarded tmgroup Gold Standard partner status. Being part of the Microsoft network is recognition of our commitment to creating and delivering innovative customer solutions and services based on Microsoft Technologies, acknowledging tmgroup’s product suite – including tmconvey, tmconnect and mio – as solutions designed and developed against the highest standards.
We're proud to work closely with leading experts and partners to ensure you have access to the widest range of quality products and services.
What information do we collect about you?
We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys and provide feedback.
How will we use the information about you?
We collect information about you to process your order, manage your account and to email you about changes and additions to the existing services we provide, any new services and general marketing about our products and services. We also pass on your personal information to our group of companies so that they may offer you their products and services.
We will not share your information for marketing purposes with companies outside our group.
We would like to send you information about products and services of ours and other companies in our group which may be of interest to you.
You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of our group.
If you no longer wish to be contacted for marketing purpose, please click here or email us at firstname.lastname@example.org.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy
of some or all of your personal information, please email at email@example.com or write to us
at the following address:
Data Officer, TM Group (UK) Ltd, 1200 Delta Business Park, Swindon, Wiltshire, SN5 7XZ.
We may make a small and reasonable charge for this service.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
How to contact us
Introduction from the Managing Director
Slavery and human trafficking remains a hidden blight on our global society. We all have a responsibility to be alert to the risks, however small, in our business and in the wider supply chain. Staff are expected to report concerns, and management are expected to act upon them.
Modern slavery is a criminal offence under the Modern Slavery Act 2015. Modern slavery can occur in various forms, including servitude, forced or compulsory labour and human trafficking, all of which have in common the deprivation of a person’s liberty by another in order to exploit them for personal or commercial gain. This document sets out the policy of tmgroup with the aim of the prevention of opportunities for modern slavery to occur within its businesses or supply chain. This policy’s use of the term ‘modern slavery’ has the meaning given in the Act. As tmgroup has an annual turnover in excess of £36m, we are required by the Modern Slavery Act 2015 to provide a statement of intent to all of our employees and suppliers.
tmgroup comprises of IT (Development, Infrastructure and Service Desk), Operations, Finance, Sales and Marketing and HR.
Our Supply Chains
Our supply chain includes obtaining property searches from Local Authorities and other professional Search providers, outsourced payroll, office stationery providers, IT Vendors, recruitment consultants, site maintenance contractors, cleaning contractors, external storage, kitchen supplies and waste disposal.
Our Policies on Slavery and Human Trafficking
Our Anti-Slavery statement reflects our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chains.
Due Diligence Process on Slavery and Human Trafficking
As part of our initiative to identify and mitigate risk:
Supplier Adherence to our Values
We have zero tolerance to slavery and human trafficking. We expect all those in our supply chain and contractors to comply with our values. The SMT and all managers are responsible for compliance in their respective departments and for their supplier relationships.
To ensure a high level of understanding of the risks of modern slavery and human trafficking in our supply chains and our business, we provide training to relevant members of staff. All Directors have been briefed on the subject.
Our Effectiveness in combatting Slavery and Human Trafficking
We communicate with the next link in the supply chain and monitor their understanding of, and compliance with, our expectations to measure how effective we have been to ensure that slavery and human trafficking is not taking place in any part of our business or supply chains.
This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our group's slavery and human trafficking statement for the current financial year